AlfoBet Terms and Conditions

Welcome to AlfoBet. These Terms and Conditions govern your access to and use of our website, casino games, sportsbook, and all associated services available at alfobet.com. By registering an account or placing a bet, you confirm that you have read, understood, and agreed to be bound by these terms in full. We reserve the right to update these terms at any time, and continued use of our platform after any such update constitutes your acceptance of the revised terms. If you do not agree with any part of these conditions, please do not use our services.

1. About Us and Our Licences

At AlfoBet, we operate under the name Grace Media (Gibraltar) Limited, company number 120628, with our registered office at Sovereign Place, 117 Main Street, Gibraltar, GX11 1AA. The same entity supplies the underlying software platform. We hold a licence issued by the Gambling Commission of Great Britain, licence number 57869, covering both the operation of the casino and the software platform. A separate Gibraltar licence also applies, under which a distinct set of permitted jurisdictions operates and suspicious activity is reported to the Gibraltar Financial Intelligence Unit.

Our services are governed by the laws of England and Wales. The courts of England and Wales hold exclusive jurisdiction over any disputes arising from your use of AlfoBet. Where a dispute cannot be resolved between us directly, you may refer the matter free of charge to eCOGRA, our approved Alternative Dispute Resolution provider, within 12 months of receiving our final response.

2. Eligibility and Account Registration

To open an account with us at AlfoBet, you must meet all of the following requirements:

• You must be at least 18 years of age.
• You must be located within a permitted jurisdiction — specifically Great Britain under our GB licence, or another jurisdiction where play is lawful under our Gibraltar licence.
• You must provide accurate, complete, and truthful information during registration.
• You must not already hold another account with us or any site within our network.
• You must not be subject to a self-exclusion, whether through AlfoBet, our network, or GAMSTOP.

We carry out identity and age verification as part of our compliance obligations. We may request documentation at any time and may suspend or close your account pending satisfactory verification. Only one account is permitted per person, household, residential address, IP address, device, phone number, and email address across all sites in our network.

3. Permitted Jurisdictions and Restricted Access

Access to the AlfoBet Casino platform is strictly limited to players in our permitted jurisdictions. If we detect that you are accessing our services from outside these territories, we will close your account. Any winnings above a zero net deposit position accumulated during the period of unauthorised access will be confiscated. Where your account was in a losing position during that period, no refund will be issued.

We permit VPN use only where you are physically located within a permitted territory and your VPN does not prevent us from verifying your location. If we detect VPN usage that prevents location verification, you will be required to log in without the VPN. Any attempt to use a VPN to circumvent geographical restrictions will be treated as a breach of these terms.

4. Deposits, Withdrawals, and Payment Methods

4.1 Deposits

Our minimum deposit is £5. However, to qualify for any of our welcome offers — including the AlfoBet bonus — a minimum deposit of £20 is required. We accept the following payment methods:

• Visa and Mastercard (debit cards only)
• PayPal (funded from PayPal balance, a debit card, or instant bank transfer)
• Pay by Bank via Trustly (direct from your bank account, supporting most major UK banks)
• MuchBetter (app wallet operated by phone number)
• Google Pay

Credit cards, company cards, prepaid cards, cryptocurrency, and third-party payment methods are strictly prohibited on AlfoBet. If you use any prohibited method, any winnings above a zero net deposit position will be confiscated.

4.2 Withdrawals

Our minimum withdrawal is £10. If you wish to withdraw less than £10, please contact our team via live chat. No minimum applies when closing your account. The maximum per withdrawal is £10,000; amounts above this must be requested in multiple increments of £10,000 or less.

We process withdrawal requests within up to 48 hours. After processing, funds typically arrive within 1 to 5 working days depending on your chosen method:

• Card: Monday to Friday requests arrive from the next day at the earliest and by the same weekday the following week at the latest; weekend requests arrive from the following Monday to Friday.
• PayPal and Pay by Bank (Trustly): Typically the next day, and within two to three days at the latest.

We direct payouts to the last used deposit method where possible. Please note that customer funds are classified as Not Protected under our licence category — they are not held in segregated accounts and, in the event of insolvency, would form part of business assets.

5. Bonuses, Promotions, and Free Spins

At AlfoBet, we offer a range of promotions including our welcome casino offer, sportsbook free bets, AlfoBet free spins, and our Weekly Rewards Club. All promotions are subject to the following general conditions, as well as the specific terms attached to each individual offer.

5.1 Casino Welcome Offer

Deposit and wager £20 cash on slots to receive 100 free spins on Big Bass Bonanza. This offer is available to new customers on their first deposit only. The qualifying deposit must be made through the promotion in the deposit drop-down menu. The AlfoBet casino bonus is subject to a maximum redemption of £100. Spins are credited within 7 days, are valid for 7 days, and carry a spin value of 10p. Only one bonus or set of free spins may be active at a time.

5.2 Sportsbook Welcome Offer

New AlfoBet betting customers can deposit and place a £20 cash bet to receive £20 in free bets. The qualifying bet must be placed at odds of 2.00 or greater. Build-A-Bet and Bet Builder stakes do not count towards qualification. The reward consists of one £10 In-Play free bet at minimum odds of 2.00 and one £10 Bet Builder free bet at minimum odds of 3.00, both expiring 7 days after being credited.

5.3 Weekly Rewards Club

Our loyalty programme rewards regular players on a weekly basis. AlfoBet free spins are credited by 17:00 every Monday (or the next working day following a bank holiday) and are valid for 24 hours from credit. Depositing and wagering £25 in the previous week earns 10 free spins; depositing and wagering £50 earns 20 free spins. Spins run on Big Bass Bonanza 1000, Emerald King, or Fishin' Reels and are valid for 7 days once redeemed.

5.4 Prohibited Bonus Activity

We monitor all accounts for bonus abuse. The following activities are strictly prohibited and will result in the cancellation of bonuses and potentially the closure of your account:

• Opposite-outcome hedging on the same or linked rounds
• Covering 24 or more roulette numbers, or all three dozens or columns
• Arbitrage or volatility staking strategies
• Qualifying at a high stake then completing wagering at a significantly lower one
• Automation, multi-accounting, or cross-account value transfers
• Use of named staking systems including Martingale, Fibonacci, Labouchere, and Paroli
• Chargeback abuse or exploitation of configuration errors
• Third-party payment methods or voucher resale

6. Games and Software

The AlfoBet app and browser platform offer access to 1,064 games in total, comprising 956 slots and 108 online casino titles. Our game catalogue features content from NetEnt, Playtech, Gamesys, Pragmatic Play, Blueprint Gaming, and Games Global. Live casino games are powered by Evolution, Pragmatic Play Live, and Playtech, with titles including Crazy Time, Lightning Roulette, Quantum Roulette, Mega Fire Blaze Roulette Live, and Blackjack Live.

We also offer a full sportsbook covering sports betting, esports, and in-play betting. The AlfoBet casino app is available for Android devices (package name: com.alfobet) via the Google Play Store and is fully optimised for mobile browser use on all major devices.

7. Responsible Gambling

We are committed to promoting safe and responsible gambling on the AlfoBet platform. We provide the following tools to help you stay in control:

• Net deposit limits: Set daily, weekly, or monthly. Increases take effect after a 24-hour cooling-off period; decreases apply immediately.
• Time-outs: Available from 24 hours up to 30 days.
• Reality checks and account history reviews: Available at 1, 3, or 6-month intervals.
• Self-exclusion: Available for periods of 6 months, or 1, 2, 3, 4, or 5 years. Once active, self-exclusion cannot be cancelled and applies across every site in our network. Your account will remain excluded for a further 7 years afterwards unless you request reinstatement, complete a telephone interaction, and observe a 24-hour cooling-off period.

We fully support GAMSTOP. If you are concerned about your gambling habits, we encourage you to make use of these tools or contact organisations such as GamCare or BeGambleAware.

8. Customer Support and Complaints

Our support team is available 7 days a week, 365 days a year from 08:00 to 04:00 GMT via live chat and email at alfobet@gracemediasupport.com. You can also reach us by phone at +447426793069. We acknowledge all complaints within 5 working days and aim to provide a final response within 15 working days, and in all cases within 8 weeks. If you remain unsatisfied after our final response, you may refer your complaint free of charge to eCOGRA within 12 months.

9. Limitation of Liability and Governing Law

We make every effort to ensure our platform operates reliably and fairly. However, we do not accept liability for losses arising from technical failures beyond our reasonable control, including but not limited to network outages, server interruptions, or third-party system failures. These Terms and Conditions are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

By continuing to use AlfoBet, you confirm your agreement to these terms in their entirety. We reserve the right to amend these terms at any time with notice provided on our website.