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Responsible Gaming at AlfoBet

At AlfoBet Casino, we believe that gambling should always be an enjoyable and entertaining experience. We are fully committed to promoting responsible gambling across all of our services — from slots and live casino to sports betting and esports. Our approach is built on transparency, player protection, and the tools you need to stay in control. If you ever feel that gambling is becoming a problem, we encourage you to use the resources and features we have made available to you directly on our platform.

Our Commitment to Safer Gambling

Here at AlfoBet, we operate under the Gambling Commission of Great Britain (licence number 57869), which means we are held to the highest regulatory standards in the industry. Responsible gambling is not just a legal obligation for us — it is a core part of how we run our business. We take every measure to ensure that our players gamble safely, fairly, and within their means.

We also hold a Gibraltar licence, and our operations are governed by the laws of England and Wales. Any suspicious activity is reported to the relevant financial intelligence authorities. Our ADR provider is eCOGRA, an independent body that handles player disputes when they cannot be resolved through our internal process.

Safer Gambling Tools Available to You

Our AlfoBet platform gives you access to a full suite of responsible gambling tools, which you can activate at any time through your account settings or by contacting our support team. These tools are designed to help you manage your gambling activity in a way that works for you.

Deposit Limits

At AlfoBet Online Casino, we allow you to set net deposit limits on a daily, weekly, or monthly basis. You are always in control of how much money enters your account. If you choose to decrease your limit, the change takes effect immediately. If you request an increase, a mandatory 24-hour cooling-off period applies before the new limit becomes active — giving you time to reflect on your decision.

Time-Outs

We offer time-out periods ranging from 24 hours to 30 days. During a time-out, you will be unable to access your account or place any bets. This is a useful tool if you feel you need a short break from gambling without committing to a full self-exclusion.

Reality Checks

Our AlfoBet casino app and browser platform both support reality check notifications. These alerts remind you how long you have been playing, helping you stay aware of your time spent on our site. We encourage all players to make use of this feature regularly.

Account History Review

We provide account history review prompts at 1, 3, and 6 months. These prompts encourage you to look back at your gambling patterns and make informed decisions about your activity going forward.

Self-Exclusion

If you feel you need to take a longer break, we offer self-exclusion periods of six months, or one, two, three, four, or five years. Once self-exclusion takes effect, it cannot be cancelled. Importantly, our self-exclusion applies across every site in our network — not just AlfoBet. After your chosen exclusion period ends, your account will remain excluded for a further seven years unless you actively request reinstatement. Reinstatement requires a telephone interaction with our team and a 24-hour cooling-off period.

GAMSTOP

We fully support GAMSTOP, the national self-exclusion scheme for Great Britain. Registering with GAMSTOP allows you to self-exclude from all UKGC-licensed gambling sites simultaneously. We strongly encourage any player who is concerned about their gambling to register at gamstop.co.uk.

Recognising Problem Gambling

We want every player on our AlfoBet Online Casino platform to enjoy gambling responsibly. It is important to be aware of the signs that gambling may be becoming harmful. You may wish to speak to someone if you notice any of the following:

  • You are spending more money on gambling than you can afford to lose
  • You find it difficult to stop gambling once you have started
  • Gambling is affecting your relationships, work, or mental health
  • You are borrowing money or selling possessions to fund gambling
  • You feel anxious, irritable, or restless when not gambling
  • You are chasing losses in an attempt to recover money you have lost
  • You are hiding your gambling activity from family or friends

If any of these signs feel familiar, please use the self-exclusion or time-out tools in your account, or contact our support team immediately. We are here to help.

External Support Organisations

At AlfoBet, we encourage players who need additional help to reach out to independent organisations that specialise in gambling support. The following services are free, confidential, and available to anyone:

  • GamCare — gamcare.org.uk | National Gambling Helpline: 0808 8020 133 (available 24/7)
  • BeGambleAware — begambleaware.org | Free support and treatment referrals
  • Gamblers Anonymous — gamblersanonymous.org.uk | Peer support groups across the UK
  • GamTalk — gamtalk.org | Online peer support forum for those affected by gambling
  • Gordon Moody Association — gordonmoody.org.uk | Residential therapy for severe gambling problems

Protecting Young People

We at AlfoBet Online Casino have a zero-tolerance policy towards underage gambling. Our services are strictly for individuals aged 18 and over. We carry out age and identity verification checks on all accounts, and we reserve the right to request documentation at any time. Any account found to belong to a person under the legal age will be immediately closed, and any deposits will be returned.

We also recommend that adults in a household with young people use parental control software to prevent access to gambling websites. Tools such as Gamban, Net Nanny, and Betfilter can help restrict access to all gambling content on shared devices.

Contacting Our Responsible Gambling Team

Our AlfoBet support team is available seven days a week, from 08:00 to 04:00 GMT, 365 days a year. If you wish to activate any of our safer gambling tools, discuss your account, or simply talk to someone about your gambling, you can reach us through the following channels:

  • Live Chat: Available directly on our website and AlfoBet casino app
  • Email: alfobet@gracemediasupport.com
  • Phone: +447426793069

We are committed to responding to all responsible gambling enquiries promptly and with the seriousness they deserve. At AlfoBet Online Casino, your wellbeing always comes first — and we will continue to invest in tools, training, and partnerships that protect our players and promote a safer gambling environment for everyone.

New players looking to get started can complete the quick AlfoBet Casino sign up process and explore our platform with confidence, knowing that our responsible gambling tools are available from day one. We also offer a range of promotions — visit our AlfoBet Casino bonus page to learn more about current offers available to our players.

Content updated: August 14, 2026